Service Engineering Specialist – (Linux)
Location: Singapore - Asia Pacific
Rate: N/A (Permanent)
The incumbent's role will include architecture and deployment of core infrastructure, performing software implementations and upgrades, resolving and documenting service incidents, capacity management validation, and creating implementation plans for the 24/7 NOC staff.
The role will also include testing and certifying new technologies, assisting with carrier partner launches and working within the defined change management processes to plan and schedule changes. The successful candidate will also be responsible for the population of the Problem Management knowledge base, and the conversion of known issues into planned changes. Responsibilities are subject to change as the role and environment evolves. This position reports to Manager, BlackBerry Internet Service Engineering.
ESSENTIAL SKILLS AND QUALIFICATIONS
• Demonstrated experience with Unix/Linux and some Windows administration
• Five to eight years experience in an IT Administration or Network Operations settings along with demonstrated leadership skills
• Experience with networking technologies, RDBMS databases and email systems
• Scripting experience (Perl, python, Shell, VBScript, Jscript, Awk)
• Experience maintaining standard Internet services such as DNS, NFS and DHCP
• Experience with enterprise class monitoring tools
• Demonstrated experience in system performance management techniques, and performance-related system level tuning
• Demonstrated experience in the integration and interoperation of Windows and UNIX platforms in an enterprise environment
• Post Secondary Education in Computer Science or a related discipline
• Demonstrated experience as a proponent of 'best practices' and a leader in continuous improvement activities
• Ability and motivation to learn new technologies quickly and with minimal support and guidance
• Capable of reacting quickly to problems and following established procedures to implement solutions
• Experience in proactive problem management techniques and reporting
• Able to handle stressful situations with a level-headed approach and make extensive use of available resources
• Demonstrated organizational skills
• Strong written and verbal skills
